Customer commitment is one of the most important products
at Blommer Chocolate. It's an integral component of our total approach
to our business.
When customers are asked what distinguishes us from
other suppliers, the response is consistent: "Blommer cares about
their customers. The sales staff, customer service representatives and
technical personnel go the proverbial 'extra mile' to make sure customers
get help, support and quality products."
"Ours is a collaborative effort," says Joseph
Blommer, President. "We actively partner with our customers to
ensure that our products work well with theirs, performing consistently
under diverse production and distribution conditions. Our employees
have unusual - sometimes unprecedented latitude to assure that total
product support is available. It's our goal. It's our credo. It's our
future."
Customer service and technical support representatives
bring a range of specialized skills to Blommer customers. Some representatives
spend up to 40 percent of their time at customer locations. Others work
in Blommer laboratories or in the company's new pilot plant operations.
"We emphasize quick turn-arounds and practical approaches",
says Henry Blommer, Jr., company Chairman and Chief Executive Officer.
"No one wants to be kept waiting for a response, for samples, or
for solutions to problems."
William Dyer, Director
Technical Sales and Service, Chicago, Il.
Radka Kacena, Manager
Quality Assurance, Chicago, Il.
Susan Fritz, Manager
Quality Assurance, Union City, Ca.
Lori Smith, Manager
Research & Development and Technical Sales, Union City, Ca.
Marlene Stauffer, Director
Quality Assurance & New Product Development,
East Greenville, Pa.
Rose Potts, Supervisor
Quality Assurance & Sensory Analysis, East Greenville, Pa.
